Return & Refund Policy

Last Updated: Oct 09, 2025

This Return & Refund Policy applies to all purchases made on ebikechoose.com. By placing an order on our website, you agree to the terms described below. Please read this policy carefully before making your purchase.

1. Eligibility for Returns

We accept returns within 30 calendar days from the date you receive your package. To qualify for a return:

• Items must be unused, unassembled, in their original condition and original packaging.
• All accessories, manuals, parts and labels must be included and intact.
• Customized, personalized or clearance items are non-returnable.
• Returns caused by customer’s change of mind are accepted, but return shipping fees will be borne by the customer.

We reserve the right to refuse returns if items are damaged, worn, missing parts, or not in resellable condition after inspection.

2. How to Start a Return Request

Please contact our customer support team to get an authorized return address before sending items back.

Unauthorized returns sent without prior approval will not be accepted and may be discarded.

Contact Email: ebikechoose@gmail.com Please include your order number, photos of the item, and reason for return in your message.

3. Refund Process

Once we receive and inspect your returned goods, we will notify you of the inspection result within 3–5 business days.

• If approved: Refund will be processed to your original payment method. Refunds typically take 5–10 business days to show up in your account, depending on your bank or payment provider.
• Shipping fees from your original order are non-refundable unless the return is due to our error (wrong item, defective product).

4. Damaged / Defective / Wrong Items

If you receive damaged, defective or incorrect items:

1. Please take clear photos or videos of the outer package and product defects within 48 hours after delivery.
2. Send the evidence to our customer service with your order number.
3. After verification, we will offer options: partial refund, free replacement, or full refund. In this case, we cover the related shipping cost.

5. Order Cancellation

You may cancel your order for a full refund before the package is dispatched. Once your order has been shipped, cancellation is no longer available. You will need to submit a return request after receiving the package.

6. Non-Refundable Situations

• Items returned outside the 30-day return window
• Products damaged by improper assembly, misuse, accident, modification or normal wear and tear
• Lost or stolen return packages sent by the customer
• Customs duties, import taxes and brokerage fees for international orders

7. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will take effect immediately once published on ebikechoose.com. It is your responsibility to review this policy before each purchase.

8. Contact Us

If you have any questions about returns or refunds, please reach out to our support team: Email: ebikechoose@gmail.com Service Time: Monday - Friday, 9:00 - 18:00 (UTC-8)

Contact Ebikechoose

Ebikechoose
Address: 1500 N Grant St, Denver, Colorado 80203, United States
Email: ebikechoose@gmail.com
Phone: +1 619 608 7097